What is a UX audit and what does it produce?

A UX audit is a systematic review of your digital experience against established principles of usability, accessibility, and conversion. It produces a prioritised report of findings — issues ranked by severity and impact — with specific, actionable recommendations for each one.

Do we need to rebuild everything or can you fix specific parts?

Usually specific parts. One of the most common mistakes is assuming poor performance requires a full rebuild. Often the biggest gains come from fixing three or four critical moments in the user journey. We will tell you honestly what level of intervention the data suggests.

How do you measure success?

We agree the key metrics before we start — whether that is conversion rate, time on page, funnel completion, or something specific to your business. We establish a baseline, make changes, and measure the delta. Results are reported clearly.

What is the investment for UX work?

UX audit engagements start from £2,500 for a focused review of a single journey or page set. A full audit and redesign engagement typically runs between £5,000 and £15,000 depending on the scope and complexity of what we are working on.

Digital Experience Design & UX Consulting

Better experiences. Fewer drop-offs. More of the right outcomes.

We audit, analyse, and redesign digital experiences to remove friction, improve clarity, and convert more of the right people — without rebuilding everything from scratch.

Overview

Service Overview

Most digital experience problems are hiding in plain sight. The form that's one field too long. The page that answers the wrong question at the wrong moment. The mobile experience that technically works but feels like an afterthought. The checkout that loses a third of its users on the last step.

These problems rarely get fixed because they don't feel urgent until someone runs the numbers. We run the numbers — and then fix the problems.

We combine UX research, behavioural analysis, and conversion thinking to identify exactly where your digital experience is losing people, and redesign those moments precisely.

HOW WE SUPPORT

What We Do

Audit existing digital experiences against UX and conversion best practices
Analyse user behaviour through heatmaps, session recordings, and analytics
Identify drop-off points, friction moments, and conversion blockers
Redesign specific pages, flows, or interactions with measurable goals
Run user testing to validate decisions before full build
Implement and A/B test improvements
Build a prioritised optimisation roadmap for ongoing improvement

WHAT'S INCLUDED

Included

Full UX audit report with prioritised findings
Behavioural analysis — heatmaps, session data, funnel analysis
Redesigned pages or flows (scope agreed at kickoff)
User testing sessions and synthesis report
Annotated wireframes and design rationale
Implementation support or handover to your dev team
Optimisation roadmap for post-project iteration

OUR PROCESS

Process

Step 01 — Audit & Analyse We assess your current experience against UX best practices and review behavioural data to identify where and why users are dropping off.
Step 02 — Diagnose We produce a prioritised findings report — what's causing the most damage, what's easiest to fix, and what requires deeper redesign.
Step 03 — Redesign We redesign the highest-impact moments. Wireframes and prototypes are used to test decisions before any development investment is made.
Step 04 — Validate & Iterate We test, measure, and refine. You get a clear before/after picture and a roadmap for what to work on next.

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